Refund and Cancellation Policy
Introduction
At SamyakAI Services Pvt Ltd, we are committed to providing the best possible experience for our customers. This Refund and Cancellation Policy outlines the terms and conditions under which refunds or cancellations may be provided.
Scope
This policy applies to all products, services, and bookings made through our platform, unless otherwise stated in a specific product or service agreement.
Cancellation Policy
Customers may request cancellations subject to the following conditions:
- Cancellations made within 24 hours of purchase will be fully refunded, provided the service or product has not been used or delivered.
- For bookings or appointments, cancellations must be made at least 2 hours before the scheduled time to avoid cancellation fees.
- If a cancellation request is made after the specified period, a partial refund or no refund may apply, depending on the circumstances.
Refund Policy
Refunds will be processed in the following cases:
- If a service cannot be provided due to technical or operational issues on our end.
- If a booking or appointment is canceled by SamyakAI Services Pvt Ltd.
Refunds will not be provided in the following cases:
- If the product or service has been used or consumed.
- If the customer fails to attend a scheduled appointment or event without prior notice.
- For digital products or services after they have been accessed or downloaded.
How to Request a Refund or Cancellation
To request a refund or cancellation, please contact our support team at:
- Email: info@samyakai.com
- Phone: 9140118604
Please include your order number, booking ID, or receipt details along with a brief explanation for your request.
Processing Time
Refunds will be processed within 7-10 business days after the approval of the request. The refund will be credited to the original payment method used at the time of purchase.
Additional Notes
- All refunds and cancellations are subject to verification and approval.
- SamyakAI Services Pvt Ltd reserves the right to modify this policy at any time without prior notice.